{"id":6574,"date":"2026-08-05T10:14:36","date_gmt":"2026-08-05T13:14:36","guid":{"rendered":"https:\/\/www.acifas.com.br\/?p=6574"},"modified":"2026-08-05T10:14:37","modified_gmt":"2026-08-05T13:14:37","slug":"acifas-quer-promover-replay-de-qualificacao","status":"publish","type":"post","link":"https:\/\/www.acifas.com.br\/?p=6574","title":{"rendered":"Acifas quer promover replay de qualifica\u00e7\u00e3o"},"content":{"rendered":"\n

A  ACIFAS, dentro da sua programa\u00e7\u00e3o  de eventos do ano, buscar\u00e1 entendimentos com o Sebrae para acertar a realiza\u00e7\u00e3o de curso direcionado a empresas que pretendem qualificar o atendimento  e t\u00eam como objetivo identificar, refletir e planejar  a\u00e7\u00f5es e procedimentos, com vistas a garantir a satisfa\u00e7\u00e3o dos clientes e gerar impacto positivo nos resultados.<\/p>\n\n\n\n

 O curso \u201cAtendimento ao Cliente\u201d, j\u00e1 realizado a alguns anos pela entidade em parceria com o Sebrae, seria programado para o in\u00edcio da segunda quinzena  de outubro, visando a melhoria da performance do final de ano, e aconteceria entre os dias 19  e 22.<\/p>\n\n\n\n

 O conte\u00fado program\u00e1tico seria constitu\u00eddo de:<\/strong><\/p>\n\n\n\n

> Tratar bem ou atender bem(?);<\/p>\n\n\n\n

> Superando as expectativas dos clientes;<\/p>\n\n\n\n

> Como lidar com situa\u00e7\u00f5es e clientes dif\u00edceis;<\/p>\n\n\n\n

> Diretrizes para o tratamento de reclama\u00e7\u00f5es;<\/p>\n\n\n\n

> Pr\u00e9-venda, venda e p\u00f3s venda;<\/p>\n\n\n\n

> Abordagem correta para cobran\u00e7as. A turma dever\u00e1 ter no m\u00e1ximo 30 participantes e a carga hor\u00e1ria ser\u00e1 de 15 horas, no hor\u00e1rio noturno. <\/p>\n","protected":false},"excerpt":{"rendered":"

A  ACIFAS, dentro da sua programa\u00e7\u00e3o  de eventos do ano, buscar\u00e1 entendimentos com o Sebrae para acertar a realiza\u00e7\u00e3o de curso direcionado a empresas que pretendem qualificar o atendimento  e t\u00eam como objetivo identificar, refletir e planejar  a\u00e7\u00f5es e procedimentos, com vistas a garantir a satisfa\u00e7\u00e3o dos clientes e gerar impacto positivo nos resultados.  O… Continue a ler »Acifas quer promover replay de qualifica\u00e7\u00e3o<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":6388,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6574","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sem-categoria"],"yoast_head":"\nAcifas quer promover replay de qualifica\u00e7\u00e3o - 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